Matthew is the Chief Operating Officer at GENFOCUS, where he drives operational excellence and ensures that the firm’s culture prioritises people. With a deep commitment to fostering an environment of respect and empathy, Matthew oversees the day-to-day operations of the business, ensuring that both employees and clients benefit from a streamlined, collaborative approach. His role includes managing cross-functional teams, improving internal processes, and enhancing client interactions, all while aligning the organisation’s goals with its mission to provide exceptional service and support to clients.
Matthew is deeply invested in creating a workplace where staff are empowered to perform at their best, knowing that their well-being directly impacts the success of the organisation and its clients. His hands-on leadership style fosters trust and cooperation at all levels of the business. In every aspect of his role, Matthew brings a clear focus on delivering value to both clients and employees alike, ultimately driving the firm’s growth and success.