As the first points of contact at GENFOCUS, Karen and Jody set the tone for every client interaction, ensuring a welcoming and professional experience from start to finish. Their roles are critical in managing client expectations and maintaining the firm’s commitment to exceptional service. Karen brings a proactive approach to client services, anticipating needs and ensuring every detail is addressed. Jody’s friendly and organised nature ensures that everything runs smoothly and that clients feel valued and cared for.
Together, Karen and Jody play an essential role in managing client relationships and ensuring the smooth flow of operations. Their combined efforts help Genfocus maintain its reputation for outstanding client service and professionalism, ensuring that every visitor feels special and at ease from the moment they step through the door. Their dedication is key to upholding the firm’s high standards and creating a positive, welcoming atmosphere for all clients.